Contact information

Effective date: 20 July 2026

We're here to help. If you have any questions about your order, our products, shipping, returns, or anything else, please don't hesitate to get in touch.

Customer Support

Email: elevatecreatine@gmail.com

Website: https://elevatehealth.shop

We aim to respond to all enquiries within 1–2 business days. Response times may be slightly longer during weekends, public holidays, or periods of high enquiry volume.

Before Contacting Us

To help us assist you as quickly as possible, please include the following information where applicable:

• Your full name

• Your order number

• A brief description of your enquiry or issue

• Photographs of the product or packaging (if your enquiry relates to a damaged, defective, or incorrect order)

Business Hours

Our customer support team is available during the following business hours:

Monday – Friday: 08:00 – 17:00 (SAST)

Closed on weekends and South African public holidays.

Feedback

We value your feedback and are always looking for ways to improve. If you have any suggestions, comments, or concerns, we'd love to hear from you.

Thank you for choosing Elevate Nutrition.