Shipping policy

Effective date: 20 July 2026

At Elevate Nutrition, we are committed to getting your order to you as quickly and safely as possible. We partner with Bob Go, which allows us to use a network of trusted South African courier companies to deliver your order.

By placing an order with us, you agree to this Shipping & Delivery Policy.

1. Processing Your Order

Orders are processed during our normal business hours:

Monday – Friday (excluding public holidays).

We aim to dispatch all in-stock orders within 1–2 business days after payment has been successfully received.

During promotional periods, holidays or periods of unusually high demand, processing times may be slightly longer.

2. Delivery

Once your order has been dispatched, it will be collected by one of Bob Go's courier partners.

Estimated delivery times are:

  • Major metropolitan areas: 1–3 business days

  • Regional areas: 2–5 business days

  • Remote or outlying areas: 3–7 business days

These delivery timeframes are estimates only and are not guaranteed.

Actual delivery times may vary depending on your location, weather conditions, courier capacity, public holidays or other circumstances beyond our reasonable control.

3. Shipping Costs

Shipping costs are calculated during checkout based on:

  • your delivery address;

  • parcel size and weight; and

  • the courier selected through Bob Go.

Any applicable shipping charges will be displayed before payment is completed.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number by email.

You can use this tracking number to monitor your shipment through the courier's tracking system.

5. Delivery Address

Customers are responsible for ensuring that all delivery information provided is accurate and complete.

If incorrect or incomplete delivery details result in:

  • failed delivery;

  • returned parcels; or

  • additional courier charges,

any additional shipping costs may be payable by the customer.

6. Delivery Attempts

Our courier partners may attempt delivery more than once depending on their individual procedures.

If a parcel is returned to us because delivery could not be completed after reasonable attempts, we will contact you to arrange re-delivery.

Additional courier charges may apply.

7. Delayed Deliveries

While we always strive to dispatch orders promptly, we cannot guarantee delivery dates.

Delivery delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • adverse weather;

  • public holidays;

  • strikes;

  • high courier volumes;

  • road closures;

  • power or internet outages; or

  • other unforeseen events.

We appreciate your patience should any delays occur.

8. Lost or Damaged Parcels

If your parcel arrives damaged, appears to have been tampered with, or is lost in transit, please contact us within 7 days of the expected or actual delivery date.

Where possible, please include:

  • your order number;

  • photographs of the parcel and products;

  • a description of the issue.

We will work with Bob Go and the relevant courier partner to investigate the matter.

Because courier investigations may take time, replacement or refund decisions may only be made once the investigation has been completed, unless required otherwise by applicable law.

9. Courier Liability

Deliveries are completed by independent courier companies operating through the Bob Go platform.

While we carefully package every order before dispatch, delivery services are subject to the courier's operational procedures and applicable terms and conditions.

Any claims relating to loss or damage during transit may be subject to the courier's investigation and insurance requirements.

Nothing in this policy limits any rights you may have under the Consumer Protection Act.

10. Packaging

We take reasonable care to package all orders securely before dispatch.

Customers should inspect parcels upon delivery.

If the outer packaging appears significantly damaged or tampered with, we recommend taking photographs before opening the parcel and contacting us as soon as reasonably possible.

11. Risk and Ownership

Ownership of the products transfers to you once payment has been received in full.

Risk in the products transfers upon delivery to the address provided during checkout, subject to your rights under applicable South African consumer protection legislation.

12. Incorrect Products

If you receive the wrong product or your order is incomplete, please notify us within 7 days of delivery.

Once verified, we will arrange the appropriate replacement, refund or other remedy in accordance with our Returns & Refunds Policy and applicable law.

13. Contact Us

For any shipping enquiries, please contact us:

Elevate Nutrition

Email: elevatecreatine@gmail.com

We aim to respond to all shipping enquiries within 2 business days.