Terms of service

Effective date: 20 July 2026

Welcome to Elevate Nutrition. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. About Us

Elevate Nutrition ("we", "us", or "our") is an online retailer of nutritional supplements and related products.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or you have the permission and supervision of a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You will use this website only for lawful purposes.

3. Orders

All orders are subject to acceptance and product availability.

We reserve the right to:

  • refuse or cancel any order;

  • limit quantities purchased;

  • correct pricing or product description errors;

  • decline orders where fraud or unauthorised activity is suspected.

An order confirmation email does not guarantee acceptance of your order. A contract of sale is formed only once your order has been processed and dispatched.

4. Pricing

All prices displayed on our website are in South African Rand (ZAR).

Prices may change without notice.

While we make every effort to ensure pricing accuracy, errors may occur. If we discover a pricing error after you have placed an order, we will contact you before processing the order.

5. Payment

Payment must be received in full before an order is dispatched.

We use trusted third-party payment providers to process payments. We do not store your full payment card details.

6. Shipping and Delivery

Estimated delivery times are provided for convenience only and are not guaranteed.

We are not responsible for delays caused by:

  • courier services;

  • weather events;

  • strikes;

  • customs;

  • incorrect delivery information supplied by the customer;

  • circumstances beyond our reasonable control.

Risk in the products passes to you upon delivery.

Ownership of the products transfers once payment has been received in full.

7. Returns and Refunds

Returns and refunds are governed by our separate Returns & Refunds Policy, which forms part of these Terms.

8. Product Information

We make every effort to ensure that product descriptions, photographs, nutritional information and specifications are accurate.

However:

  • packaging may change from time to time;

  • colours may vary depending on your screen;

  • minor errors or omissions may occur.

We reserve the right to update product information without prior notice.

9. Health Disclaimer

Our products are nutritional supplements and are not intended to diagnose, treat, cure or prevent any disease.

Information provided on this website is for general educational purposes only and should not be considered medical advice.

Always consult a qualified healthcare professional before beginning any new supplement, particularly if you:

  • are pregnant or breastfeeding;

  • have a medical condition;

  • are taking prescription medication;

  • are under 18 years of age.

Use our products only as directed.

10. Allergies and Individual Reactions

Customers are responsible for checking product ingredients before use.

Elevate Nutrition cannot guarantee that products are suitable for every individual.

If you experience an adverse reaction, discontinue use immediately and seek medical advice.

11. Intellectual Property

All content on this website, including but not limited to:

  • logos;

  • branding;

  • product names;

  • photographs;

  • graphics;

  • text;

  • videos;

  • designs; and

  • website content,

is owned by or licensed to Elevate Nutrition and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute or use any content without our prior written permission.

12. Acceptable Use

You agree not to:

  • use the website unlawfully;

  • interfere with website security;

  • introduce viruses or malicious software;

  • attempt unauthorised access to our systems;

  • use automated tools to scrape or copy website content.

13. Limitation of Liability

To the fullest extent permitted by law, Elevate Nutrition shall not be liable for any indirect, incidental, special or consequential damages arising from:

  • the use of our website;

  • the purchase or use of our products;

  • delays in delivery;

  • temporary website outages; or

  • reliance on information provided on the website.

Nothing in these Terms excludes liability where such exclusion is prohibited by South African law.

14. Indemnity

You agree to indemnify and hold Elevate Nutrition, its owners, employees and service providers harmless against any claims, losses, liabilities or expenses arising from:

  • your misuse of our website;

  • your breach of these Terms; or

  • your unlawful conduct.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information in accordance with the Protection of Personal Information Act (POPIA).

16. Force Majeure

We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, power outages, internet failures, governmental actions or courier disruptions.

17. Changes to These Terms

We may amend these Terms from time to time.

The latest version will always be available on our website and will apply from the date it is published.

18. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

19. Contact Us

If you have any questions regarding these Terms, please contact us:

Elevate Nutrition

Email: elevatecreatine@gmail.com

Website: https://elevatehealth.shop